WARRANTY
Warranty policy
We offer a 6 month fault warranty, we must ascertain whether the board has
gone faulty due to a quality issue/genuine fault with the product or misuse
(damage caused by neglect) we may ask for a photo or video of said fault.
Once this is ascertained we will send you out spares to repair the product
yourself, we do not replace the product, we will send spares that are very
easily fitted by yourself. We can assist you if necessary. This is cost efficient
and keeps our retail price low which everybody prefers.
We do have an engineer who can assist with technical help in terms of
ascertaining problems and help with the fitting of parts: info@wattboards.com
If you are based in the CZ and Europe it maybe cost effective enough for you
to send us the board for a repair if it is within warranty (or for a small charge
for out of warranty repairs – for CZ 2 years). We do not pay for shipping.
If you are based in the USA we are afraid this is not a cost effective option at
present so please be aware that upon the purchase of our board in the
unlikely occurrence of a fault you will need to repair the board yourself with
the support from our engineer (we will send parts and diagnose).
All parts within warranty are delivered 100% free of charge and any technical
advice is given to fit said parts.
We do not refund charges we haven’t incurred, in under any circumstances,
this includes shipping or duties charges.
Refunds
To be eligible for a return or refund within the 14 day period, your item must
be unused and in the EXACT same condition that you received it. It must also
be in the original packaging.
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you of
the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Our returns/refund policy lasts 14 days. If 14 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange however we
will honour the warranty and supply all appropriate parts for you free of charge
with in 3 months, so you can easily replace the defective component, this is
the quickest and most cost effective way.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.
Next contact your bank. There is often some processing time before a refund
is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us on our contact page.
We do not refund charges we haven’t incurred, in under any circumstances,
this includes shipping or duties charges.
Shipping
To return your product, you should mail your product to: Please email us for
address.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product
to reach you, may vary.
All parts and spares can be purchased from our store after the 3 month
period and we still offer any assistance needed to get you back up and
running.
We do not pay for shipping or duty in any circumstances, unless it is to deliver
parts within warranty.
Product Neglect.
Product neglect is not covered under our warranty, we will rest assured do
what we can to get you back up and running but parts and shipping will be at
your own cost.
Some common causes for board failure causing a fault:
Riding down steep hills and braking. This causes the motor to burn out.
Riding on bumpy surfaces. This can cause component damage.
Liquid damage. The board is splash resistant, not water proof.
Dropping the remote. The remote is not designed to be dropped, if you
damage the remote please place an order through our shop and we’ll assist
with you the re-sync procedure.
For your own safety please wear appropriate safety gear whilst riding, please
follow the laws in your country/state. Please do not ride in heavy traffic or
leave braking until the last minute. We do not take any responsibility for
dangerous or reckless riding.
Full Terms agreed when purchasing below:
Refunds
Our policy lasts 14 days. If 14 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange however we will honour
the warranty and send any appropriate parts to you free of charge with
technical advice so you can fit them, you can easily replace the defective
component.
We offer a 3 month fault warranty, we must ascertain whether the board has
gone faulty due to a quality issue or genuine fault with the product or misuse
(damage cause by neglect). Once this is ascertained after the 14 days we will
send you out spares to repair the product, we do not replace the product, we
will send spares that are very easily fitted by yourself or a 3rd party.
To be eligible for a return within the 14 day period, your item must be unused
and in the same condition that you received it. It must also be in the original
packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you of
the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.
Next contact your bank. There is often some processing time before a refund
is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at stepan@wattboards.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged within the 14 day
period. If you need to exchange it for the same item, send us an email at
stepan@wattboards.com
(After the initial 14 days we will send spares if the item has gone faulty due a
quality issue. It must not be due to not damage from misuse.
Shipping
To return your product, you should mail your product to: Please email us for
address.
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product
to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that
we will receive your returned item.
*We do not cover and will not be liable for any type of injury, property or third
party damage caused by the product. Care and use is 100% the purchasers
responsibility.
We state the purchaser and/or customer is aware of the nature of the product
and all riders/ product user’s accept the possibility of failure whilst riding and
take all precautions necessary to protect themselves from injury.
